One jeweler I work with, to avoid litigation, recently had to settle with a customer over a missing ring. The customer claimed she never picked up her ring, while the store showed the job as delivered, but only in the computer!
Thoughts from Ann Arnold, BIG's Chief Strategy Officer: Identity Theft can put a cramp in the holiday season! With the holiday's upon us, one thing that sits in the back of everyone's mind is identity theft. We work so hard to make our holiday sales count, that even one bad sale can really spoil that holiday [...]
What makes customers go "yuk" and leave your store: Turn-off's Look around as though you are the customer. We are now in our fourth quarter when most retailers do a large percentage of their annual business and the traffic count is much higher than other months of the year. These are some of the top turn-off's [...]
When is your store the most vulnerable to theft? When the safe is opened and the merchandise has not yet been set and locked in the showcases (during store opening procedures). The same applies to your closing procedures. Keep Doors Locked - During opening and closing processes. Do not leave door unlocked because an employee "will [...]
Thoughts from Ann Arnold, BIG's Chief Strategy Officer We constantly hear from our clients and colleagues that this industry has to change. For those that do not know me, prior to joining the BIG team earlier this year, my family and I owned Lieberfarb bridal manufacturing company for over 40 years. As many others in this [...]
by Abe Sherman I’m not a big fan of reality television, but there is one show that every business owner should be watching. The Profit, which debuted last fall, stars Marcus Lemonis, a billionaire investor who is called in to save ailing companies. Regardless of the products the company sells, his approach is to make [...]
It may be effecting the real estate market in your own area, or not. Housing may or may not be stacking up like the goods on the shelves at Costco, but it’s certainly been consuming the airwaves over the past weeks and it’s starting to show up in stores around the country.
